Please Read FAQs before Contacting Us

Please send us the updated delivery address or greeting card message.

The changes can only be made if your order has not been fulfilled/dispatched.

We ship Australia wide through Australia Post (Regular Post and Express Post). Live plants, soil, living matter & wooden products cannot be shipped to NT, WA and TAS.

We ship internationally to NZ, UK, USA & Canada

Same/next day courier delivery across Greater Sydney is only available for eligible NSW suburbs.

No pickups available.

Please read our Shipping Policy for more info.

For Australia Post orders, this will be fulfilled and dispatched within 5 days. Once the order is fulfilled, the Shipping Confirmation email will be sent out with the tracking number. This will also be updated into the Order Status/Thank You page. Subsequent tracking updates will be through Australia Post.

It is your responsibility to track your parcel.

Please read our Shipping Policy for more details on delivery.

There is no need to fix the billing address unless you specifically need a tax invoice for business purposes.

We do not include physical invoices with the orders. If you require a tax invoice, please download this through the Order Confirmation email.

If you are getting the error: This order can’t be shipped to the address you entered. Review your address to ensure that all fields have been entered correctly and try again., there are two reasons.

• If you have mixed 'Sydney Only' products with regular plants, this will cause an error. Regular plants can only be sent via AusPost and Sydney Only products can only be sent via courier. The product descriptions will specify whether the item is available for both post and courier orders.

• If shipping to NT, WA or TAS, please check that the items are not live plants or bio products (wood, fertilisers etc.).

Try removing from or re-adding items to the cart one by one to find the cause.

If it still doesn't work, please contact us and we will promptly have a look at your cart to resolve the issue :)

No, only one payment has been processed. Banks need to authorise your card transactions - this means that a pending transaction may show up, alongside the completed transaction. This pending transaction is a temporary hold by your bank and should disappear in 1-3 days. For any concerns, please contact your bank/credit card company.

Same/next day/specific day delivery via courier is only available for Greater Sydney NSW if you selected 'Same Day Delivery' at the checkout and are ordering something from the Same Day Plant Delivery in Sydney collection for potted plant gifts and hampers.

Australia Post Express Post is NOT same day/next day delivery.

View our list of NSW postcodes eligible for same day delivery.

If the recipient is based in Greater Sydney (see eligible NSW postcodes here), we recommend purchasing from the Same Day Plant Delivery in Sydney collection.

For the rest of NSW, VIC, QLD, SA & ACT, we recommend purchasing an interstate succulent gift box which travels well and is a more complete and presentable gift.

Please read our Shipping Policy and Returns Policy.

We cover almost every scenario.